FAQ’S

How much clothing should I send?

The amount of clothing needed depends on the keepsake you choose. Many customers like to use two or more items in each bear or animal, but you can send as many as you like. The more items you send, the more creative we can be!

• Small baby clothes (0-6 months): 8-10 items. If they are smaller in size its best to provide a couple more items to ensure I have enough to work with.
• Medium baby clothes (6-12 months): 6-8 items
• Large baby clothes (18-24 months): 4-6 items
• Children’s clothing: 2-3 items
• Adult clothing: 1-2 items ( or send 2-4 items for a more varied pattern)

If you only have one item, we can usually still make a bear, though we might need to add a matching fabric. We’ll discuss all your wishes and ideas when you order to make sure your keepsake is perfect.

What if I send too much or not enough?

It’s fine to send extra clothes! Please add a note telling us which items are most important to you and if you have any preferences for their use. (Lighter or plainer colours work best for the head so you can see the eyes & nose) We can’t guarantee all items will be used. Any unused whole pieces of clothing will be returned with your finished keepsake. If you don’t send enough items, I’ll contact you. 

What types of items can (and can’t) be used?

I can use most fabrics, including blankets and pillowcases. All items will be lined for stability.

I Cannot Use: Stiff or plastic materials. Heavy leather, real fur, socks/underwear, thick chunky knits, or very sheer fabrics (chiffon/silk). 

If I receive an item I’m not 100% sure I can use, I’ll always say no rather than risking ruining the items. I know how precious most items are so I’d never just give it a go. If you’re unsure about a particular fabric, please get in touch.

How should I send my clothing?

To ensure your precious items arrive safely, please follow these three steps:

• Protect: Place your clothing inside a sealed plastic bag (to protect against moisture) before putting it into a sturdy box or heavy-duty mailing bag.

• Track: I strongly recommend using Recorded Delivery or a courier service that requires a signature. This allows you to track your parcel’s journey.

• Identify: Please include a note inside the package with your name, contact details, and any specific instructions regarding which items are your favorites

Can I order more than one keepsake?

Yes! Just add the items to your cart and checkout.

Specific designs: Please separate clothing into individual bags with a note for each keepsake.

Mixed designs: If you are happy for me to mix the fabrics across all items, you can send them in one bag with a single note.

Do you offer discounts?

Thank you for your interest! Each keepsake is crafted with significant time and effort, so I am unable to offer discounts at this time. I believe my prices reflect the value and craftsmanship of every piece.

What condition do the clothes need to be in?

Items should be clean. While I can work with worn fabric, please avoid items with severe stains or large holes. Note that very thin, well-worn fabric may affect the long-term durability of the keepsake.

Do I need to iron the clothes?

No need! I interface and iron every panel as part of the preparation process.

What is the turnaround time?

My current lead time is 4 -6 weeks from the date I receive your clothing. For milestone events, please book at least 4 weeks in advance. Larger orders may take longer. 

What materials go into my keepsakes?

I believe that what’s on the inside of your bear/animal is just as important as the cherished clothes on the outside. To ensure your keepsake lasts a lifetime, I use only high-quality materials:

• The Features: I typically use beautiful safety glass eyes. For the nose, I can use a safety nose, a hand-stitched fabric nose, or soft felt, depending on the character of the bear and your preference.

• The Stuffing: Every animal/bear is filled with high-grade 100% Polyester hollow fiber and ensures they keep their shape over the years.

• The Structure: To give your sentimental fabrics the support they need, I line them with 100% Cotton woven brushed interfacing. 

Can my keepsakes be personalized?

Yes! I offer machine embroidery. Please contact me to discuss your ideas before ordering.

Can you make clothes for the bears to wear?

Yes, These can be selected as add-ons directly on the product page. Please select the clothing add-on or contact us to discuss your vision. (Adding accessories? You can spread the total cost of your bear and all its outfits over 3 interest-free payments with PayPal)

Can I have leftover clothing returned?

Yes, If you want the left over fabric from your keepsakes returned, the postage will go by weight so might cost a little more. Just let me know in your order notes!

Can I return my keepsake?

Due to the custom nature of these items, I cannot offer returns or refunds. If you have specific design ideas, please let me know before I start! Otherwise, I will use my professional creative judgment. For information on what to do if there is an issue with your order, please see my full Returns & Refunds Policy

What size are you Memory Bears?

My Memory Bears range from 12 inches to 13.5 inches when sitting from bum to top of ear. 

Product & Safety Information (Disclaimer)

Are these bears and animals suitable as toys? No. My keepsakes are ornamental items for display only. * They are not toys and are not suitable for persons under 14.

• CE Testing: Because the external fabric is supplied by you (sentimental clothing), these items cannot be individually CE or UKCA checked. Therefore, they do not comply with the safety guidelines required for children’s toys. 

• Choking Hazards: The designs often include small parts such as glass eyes, buttons, ribbons, and tags which can pose a choking hazard. Please ensure your keepsake is displayed out of reach of children.

• Delicate Construction: Some Memory bears/animals feature moving joints attached with cotter pin joints. These are designed for gentle positioning on a shelf and must be handled with great care.

• Liability: Loved & Cherished cannot be held liable for any damage, misshaping, or accidents caused if the item is used for play or handled as a toy.

The Agreement: By placing an order, you agree that you have read this safety information and understand that your item is being created as a decorative keepsake for display purposes.

How do I care for my keepsake?

• • Cleaning: Surface clean only with a damp cloth. Do not machine wash or tumble dry.

  • Display: Keep out of direct sunlight to prevent the fabric from fading.

  • Handling: Please handle with care, especially if your bear/animal has moving joints.

Still have questions? Feel free to contact me – I’m happy to help!