Effective Date: June 17, 2025
Welcome to Loved & Cherished Memory Bears! We’re thrilled you’ve chosen us to create a special, handmade keepsake for you. These Terms & Conditions outline the agreement between you and Loved & Cherished Memory Bears when you use our website and purchase our products.
By placing an order with us, you agree to these Terms & Conditions. We recommend you read them each time you make a purchase, as we may update them periodically.
1. Our Products & Your Keepsake
We pour our heart into creating unique and special keepsakes. Here’s what you need to know about our products:
- Handmade & Unique: All our products are 100% handmade in the UK using your provided fabrics. Due to the bespoke nature, each keepsake is completely unique and will vary in appearance based on the fabric, pattern, and stretchiness. They will not look exactly like website images; no two will ever be identical.
- Keepsake, Not a Toy: IMPORTANT SAFETY DISCLAIMER. Our memory bears and animals are ornamental items only and are NOT toys. They are not CE tested due to the varied external materials you supply. They may contain small buttons, tags, or ribbons that could pose a choking hazard. Bears with moving joints are attached with buttons and thread and require careful handling. They must be displayed out of reach of children and should not be used for play. We are not liable for any damage or misshaping caused by them being played with.
- Product Descriptions: While we strive for accuracy, descriptions on our website are for illustrative purposes. There may be minor discrepancies in size, colour, or appearance due to the handmade nature and fabric variations. We cannot guarantee your monitor’s colour representation will be exact.
- Availability: All products are subject to availability. We reserve the right to change available products or discontinue any product at any time.
2. Ordering & Payment
- Placing an Order: To order, add your desired products to your shopping cart and proceed to checkout. New customers will create an account; returning customers will log in. You’ll select your delivery method and confirm your order, agreeing to these terms.
- Payment: Full payment is required at the time of order via our secure online payment providers: PayPal and SumUp.
- For very large orders, we may, at our discretion, consider special requests for bank transfers or instalment payments. Please email us at info@lovedandcherished.uk before ordering to discuss this. We reserve the right to decline such requests.
- No items will be dispatched until full payment has been received.
- Pricing: All prices are in British Pounds (£) and are clearly stated at checkout. We reserve the right to change product prices at any time, but the price you pay is the one listed when you place your order.
- Order Confirmation: You’ll receive an email confirmation after placing your order. It’s your responsibility to ensure your email address is correct. This email confirms your order has been received.
3. Your Clothing & Design Requests
- Sending Your Clothes: Please send your clothes by recorded delivery so we can confirm their safe arrival via email.
- Suitability of Clothes: You are responsible for providing the correct number of suitable clothes. Clothes must be in good condition for cutting and re-stitching. We reserve the right to refuse to use items that are too worn or unclean. If this occurs, we’ll inform you, and you’ll have the option to send additional clothes at your own postage cost.
- Specific Requests: If you want specific items, or particular images/sections of clothing included in your keepsake, you must specify this clearly within your parcel when sending your clothing. While we’ll do our best to honour all requests, we cannot guarantee every special request can be incorporated.
- Pre-Sending Queries: If you have any doubts about the condition or quantity of clothes, or any other questions, please email us at info@lovedandcherished.uk (including a photograph if helpful) before sending them.
- Cutting of Fabric: Unless you provide clear instructions otherwise within your package, we will assume all clothing sent is to be used. Once we cut your items, we cannot reassemble them.
- Return of Fabric Cuttings: If you’d like any remaining fabric cuttings returned, please include a note in your parcel. This is generally free of charge and included in your keepsake’s postage cost. However, for large quantities of fabric that significantly increase postage weight, we may request a contribution towards the additional cost.
4. Personalisation
- Accuracy is Key: If you’ve chosen personalisation, please ensure all names, dates, and text are entered exactly as you want them into the relevant boxes on our website. We will embroider the personalisation precisely as written and will not query spellings or dates.
- Corrections & Charges: If the keepsake is produced with incorrect details due to information you provided, correcting this will incur additional charges. You, the buyer, will be responsible for both the return and re-posting costs.
5. Delivery & Fulfilment
- Delivery Times: Once payment is received, we will create and dispatch your goods within the timeframe specified. If this timeframe changes, we will notify you. You can then choose to wait the additional time or request a refund.
- Non-Fulfilment of Orders: We may be unable to fulfil an order if:
- There’s a product description or pricing error.
- You do not meet any order criteria outlined in these Terms & Conditions.
- Our delivery companies are temporarily unable to deliver due to exceptional, uncontrollable conditions (e.g., hazardous weather, accidents).
6. Your Account & Website Usage
- Account Registration: If you register for an account, you’ll choose a user ID and password.
- User ID Rules: Your user ID must not be misleading, and you must not use your account or user ID to impersonate anyone.
- Password Confidentiality: You are responsible for keeping your password confidential. Any activity on our website resulting from a failure to keep your password confidential is your responsibility, and you may be held liable for any losses.
- Website Content: Our website and all its content (including photographs, images, descriptions, etc.) are owned by Loved & Cherished Memory Bears and are protected by copyright and other intellectual property rights.
- Permitted Use: The website is for your personal use only. You may download, print, store, and use material for purchasing or researching our products for yourself, family, or friends. You agree not to modify, copy, distribute, or otherwise use or make available any material from this website for commercial purposes without our prior written consent.
- Gift Vouchers: Gift vouchers can be used on any product order.
7. Warranties and Representations
By ordering from us, you confirm that:
- All information you provide us is true, accurate, complete, and not misleading.
- You will be able to take delivery of the products according to these terms and our delivery policy.
- The products you buy will correspond to their description on our website and will be of satisfactory quality.
8. Changes to Terms & Conditions
We may revise these Terms & Conditions at any time by publishing a new version on our website. We recommend you save a copy for future reference.
9. Governing Law & Jurisdiction
These Terms & Conditions are governed by and interpreted in accordance with English law. Any disputes related to these terms will be subject to the non-exclusive jurisdiction of the courts of England. These terms and conditions are available in the English language only.
10. Contact Us
For any questions about these Terms & Conditions or your order, please contact us:
- Email: info@lovedandcherished.uk
- Website Contact Form: Contact Us