Effective Date: June 17, 2025
Your privacy is incredibly important to us at Loved & Cherished Memory Bears. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit and use our website, www.lovedandcherished.uk. We are committed to safeguarding your privacy, and any information you provide will only be used in accordance with this policy.
What Information Do We Collect?
When you interact with our website, we may collect various types of information:
- Personal Information You Provide: This includes details you enter on our website or give us directly, such as your name, email address, physical address, phone number, and any comments, feedback, or product reviews you submit.
- Payment Information: When you make a purchase, we collect necessary transaction data. Please note that your full payment card details are not stored on our servers; they are securely processed by our third-party payment providers (see “How We Store and Share Your Information” below).
- Usage Data: We automatically collect information about how you access and use our website. This includes your Internet Protocol (IP) address, browser type, pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. We may use software tools to measure and collect session information, such as page response times and Browse patterns.
- Cookies and Tracking Data: We use cookies and similar tracking technologies (like web beacons and scripts) to monitor activity on our website and hold certain information. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and manage your shopping cart.
How We Collect Information
We collect information primarily in these ways:
- Directly from You: When you place an order, create an account, subscribe to our newsletter, or contact us, you provide us with personal information.
- Automatically through Technology: As you browse our website, we automatically collect Usage Data and use cookies to enhance your experience.
Why We Collect Your Information
We collect your personal information for the following purposes:
- To Provide Our Services: This includes processing your orders, managing your account, and delivering products.
- Customer Support: To provide ongoing assistance, troubleshoot issues, and respond to your inquiries.
- Communication: To contact you about your orders, account updates, and, if you’ve opted in, for marketing and promotional messages.
- Website Improvement: To understand how our website is used, gather statistical data, and improve our services, products, and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
How We Store, Use, and Share Your Information
- Hosting and Data Storage: Our website is hosted on Fasthosts servers. Fasthosts provides the platform that enables us to sell our products and services. Your data may be stored through Fasthosts’ data storage, databases, and general applications. Fasthosts is committed to GDPR compliance and stores your data on secure servers behind a firewall. You can learn more about Fasthosts’ privacy practices here: https://www.fasthosts.co.uk/terms/policies/privacy-notice
- Payment Processing: Financial transactions on our website are handled by our trusted payment service providers, PayPal and SumUp. We share transaction data with them only to the extent necessary to process your payments, manage refunds, and address payment-related queries. You can find information about their privacy policies here:
- Limited Disclosure: We will only contact you in relation to an order or inquiry, or if you have explicitly agreed to receive marketing communications. We will not share your personal information with other third parties for their marketing purposes without your explicit consent. We may disclose your information if required by law or to protect our rights and property.
How We Communicate with You
We may contact you for various reasons:
- Service-Related: To notify you about your account, troubleshoot problems, resolve disputes, or send important updates about our website or your orders. These communications may be via email, telephone, text messages, or postal mail.
- Marketing: If you have opted in, we may email you from time to time with marketing and promotional messages. You can easily unsubscribe from these marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email.
Our Use of Cookies and Other Tracking Tools
Cookies are small data files placed on your device when you visit our website. They help us in several ways:
- Website Functionality: To keep you signed in and remember items in your shopping cart.
- Website Usage Tracking: To understand how you use our website, remember your preferences for future visits, and gather aggregate data about site traffic and interactions.
- Analytics: We use services like Google Analytics to understand website traffic and user demographics. You can review Google Analytics’ privacy policy here: https://policies.google.com/technologies/cookies. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Your Cookie Choices: When you first visit our website, we ask for your consent to use cookies. If you choose not to accept them, we will not use them for your visit, except to record your preference. Please note that if you disable cookies through your browser settings, you may not be able to use all features of our website.
You can manage or delete cookies on your computer by referring to your browser’s instructions or by visiting https://www.AboutCookies.org.
Withdrawing Your Consent and Your Rights
Under GDPR, you have important rights regarding your personal data:
- Access: You can request copies of the personal data we hold about you.
- Rectification: You can ask us to correct or complete any inaccurate or incomplete information.
- Erasure (Right to be Forgotten): You can request that we delete your personal data under certain conditions.
- Restriction of Processing: You can ask us to restrict the processing of your personal data under certain conditions.
- Objection to Processing: You can object to our processing of your personal data under certain conditions.
- Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Withdraw Consent: If we are relying on your consent to process your data, you have the right to withdraw that consent at any time.
To withdraw your consent or exercise any of your rights, please contact us at: info@lovedandcherished.uk.
Data Security
We take the security of your personal data seriously. Your information is stored on secure servers with robust firewalls. However, please be aware that transmitting data over the internet is never entirely risk-free. While we strive to protect your personal data, we cannot guarantee its absolute security.
You are responsible for keeping your website password confidential. We will never ask for your password except when you log in to our website.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised policy on this page and update the “Effective Date” at the top. For significant changes, we will notify you via email or a prominent notice on our website before the changes take effect.
We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes indicates your acceptance of our updated Privacy Policy.
Accessing Your Personal Information & Contact Us
- Review/Update Information: You can review or update the personal information we hold about you by signing into your account on our website. Please let us know if any information needs to be corrected or updated.
- Request a Copy: To obtain a copy of any personal information not available through your account, please send us a request at: info@lovedandcherished.uk.
If you have any questions about this Privacy Policy or our data practices, please don’t hesitate to contact us
This Privacy Policy is intended to provide transparency about how we collect and use your data. Thank you for trusting Loved & Cherished Memory Bears with your information.
